Responsibilities
- Own the client journey from onboarding to adoption, renewal, and growth.
- End-to-end account owner for a given set of accounts. The role involves acumen for identifying opportunities
- Deliver and measure the ROI for each account.
- Track the engagement metrics and lead the account reviews seeking feedback and providing support at every touchpoint
- Collaborate with internal stakeholders across operations, sales, engineering, and product to ensure all queries are addressed in a timely manner.
- Improve product adoption with greater client satisfaction.
- Conduct engagement and training activities such as webinars, product demonstrations, etc.
- Develop and maintain positive client relationships.
Requirements and skills
- Minimum 3 years of experience in a Customer Success role with a track record of delivery and implementation of SaaS solutions or subscription-based products in a fast-paced environment.
- Ability to create new business opportunities through relationship building with key decision-makers.
- Adept at working cross-functionally to deliver results.
- Prior experience in Project management or account management in a client-facing role is preferred.
- Strong organizational, time management, and prioritization skills.
- Proactive and detail-oriented with excellent communication skills and creative thinking ability
To apply, please send in your CV to careers@radientanalytics.com