Customer Success Executive

April 19, 2023

Responsibilities

  • Own the client journey from onboarding to adoption, renewal, and growth.
  • End-to-end account owner for a given set of accounts. The role involves acumen for identifying opportunities
  • Deliver and measure the ROI for each account.
  • Track the engagement metrics and lead the account reviews seeking feedback and providing support at every touchpoint
  • Collaborate with internal stakeholders across operations, sales, engineering, and product to ensure all queries are addressed in a timely manner.
  • Improve product adoption with greater client satisfaction.
  • Conduct engagement and training activities such as webinars, product demonstrations, etc.
  • Develop and maintain positive client relationships.

Requirements and skills

  • Minimum 3 years of experience in a Customer Success role with a track record of delivery and implementation of SaaS solutions or subscription-based products in a fast-paced environment.
  • Ability to create new business opportunities through relationship building with key decision-makers.
  • Adept at working cross-functionally to deliver results.
  • Prior experience in Project management or account management in a client-facing role is preferred.
  • Strong organizational, time management, and prioritization skills.
  • Proactive and detail-oriented with excellent communication skills and creative thinking ability

 

  To apply, please send in your CV to careers@radientanalytics.com


About the Author

Radient