4/19/23 3:44 AM

Customer Success Associate

We are looking for a Customer Success Associate who possesses a strong drive for results. The associate will work closely with the Sales Teams and act as a bridge between various teams to make sure that our customers are up for success. The duties of the associate will include a broad range of tasks such as maintaining ongoing customer relationships and networking, contributing to sales, onboarding, and training clients. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer requests.

Responsibilities

Own the client journey from onboarding to adoption, renewal, and growth.
End-to-end account owner for a given set of accounts. The role involves acumen for identifying opportunities
Deliver and measure the ROI for each account.
Track the engagement metrics and lead the account reviews seeking feedback and providing support at every touchpoint
Collaborate with internal stakeholders across operations, sales, engineering, and product to ensure all queries are addressed in a timely manner.
Translate client feedback into a positive impact on product development.
Improve product adoption with greater client satisfaction.
Conduct engagement and training activities such as webinars, product demonstrations, etc.
Develop and maintain positive client relationships.

Requirements and skills

Minimum 3 years of experience in a Customer Success role with a track record of delivery and implementation of SaaS solutions or subscription-based products in a fast-paced environment.
Ability to create new business opportunities through relationship building with key decision-makers.
Adept at working cross-functionally to deliver results.
Prior experience in Project management or account management in a client-facing role is preferred.
Strong organizational, time management, and prioritization skills.
Proactive and detail-oriented with excellent communication skills and creative thinking ability

To apply, please send in your CV to careers@radientanalytics.com